Change line breaks to comma in word

Posted on 26. Sep, 2011 by clark in Computer Repair

How I changed line breaks to commas in word 2010

1. Open word and open document.
2. Select replace option from office ribbon bar
3. In the Find What: field type ^p
4. Type a comma in the Replace with: field
5. Replace what you want using Replace or Replace All button

Windows Help and Support window keeps popping up

Posted on 26. Sep, 2011 by clark in Computer Repair

The customer called in today complaining the Windows Help and Support window keeps popping up.  It seemed to happen the most when Outlook or Word was open.  After some troubleshooting we switched keyboards and the problem seems to go away after reboots.  The keyboard was a logitech k350.  We re-installed the keyboard and updated the setpoint software and the problem with windows help and support seemed to be fixed.

kyocera 205c default password

Posted on 21. Sep, 2011 by clark in Computer Repair

kyocera 205c default password

default password: admin00

samsung fascinate MMS picture message problem

Posted on 15. Sep, 2011 by clark in Computer Repair, Knowledgebase

samsung fascinate MMS picture message problem

Does your samsung fascinate phone not displace mms picture messages?  Does it just sit there and say downloading?

Ok, here is what you can do 

1. Select messages
2. Touch open settings
3. Scroll down and find the  MMS settings and uncheck the auto receive
4. Go back and open the MMS message and touch download

If this still doesn’t work turn the phone off and on and make sure the  you have ‘mobile data’ turned on in the notification bar at the top of the phone.

FIX: A file error occured outlook signature

Posted on 19. Aug, 2011 by clark in Computer Repair, Knowledgebase

Outlook Signature Error Message

End user could not setup a signature in Outlook 2007 on a Windows 7 computer. In outlook under tool/options and mail format tab. Under Signatures button I click new in the signature pain. Name the file. Click Ok and get the following pop up

Microsoft office outlook

A file error has occured (C:\Users\Insert Name\…\signature.htm

To fix it: Open up windows explorer.  

Browse to the directory \Users\[username]\AppData\Roaming\Microsoft\Signatures

It should ask if you would like permission. Click to allow and the signatures should start working again.

Verizon Email Server Settings

Posted on 17. Aug, 2011 by clark in Computer Repair, Knowledgebase

Instructions for Microsoft Outlook Express for Windows (Version 5.0

through 6.0):

1. Open Outlook Express

2. From the Main Menu, select “Tools”, then “Accounts”

3. Select the “Mail” tab

4. Click ONCE on your Verizon Online e-mail account name to select

it. Select “Properties”

5. Select the “Servers” tab

6. Change the “Incoming mail (POP3)” server name from its current

entry to: incoming.verizon.net

7. Change the “Outgoing mail (SMTP)” server name to:

outgoing.verizon.net

8. Check the box labeled “My server requires authentication”

9. Click “Settings”

10. Verify “Use same settings as my incoming mail server” is

selected. Click “OK”

11. Click “OK” in the “Properties” window

12. Click “Close” in the “Internet Accounts” window

13. Create and send a new message to your own e-mail address

Instructions for Netscape Messenger (Version 6.0):

1. Open your Netscape e-mail

2. From the Main Menu, select “Edit”, then “Mail & Newsgroups Account

Settings”

3. Select “Outgoing Server (SMTP)” from the list in the left pane

4. Change the outgoing mail “Server Name” to: outgoing.verizon.net

5. Select the “Use name and password” check box.

6. Enter your Verizon Online User ID in the “User Name” field. Note:

Enter your user name, not your e-mail alias.

7. Click “OK”

8. Create and send a new message to your own e-mail address. The

first time you send a message, Netscape prompts you for your

password. After entering your password, check the option “Use

Password Manager to remember this password” and send the message.

Once the first message is sent with this option selected, Netscape

will save the password and you will not be prompted to enter your

password to send subsequent messages.

Notes:

At this time (08/09) Verizon supports POP3/SMTP on ports 110/25 only.

SSL encrypted ports are not available.

Microsoft Outlook AutoArchive Setup

Posted on 02. Aug, 2011 by clark in Computer Repair, Knowledgebase, Tools

How to Turn On the AutoArchive Feature

 

Open Outlook

For Outlook 2010 Users:

1. Click the File tab, and then click the Options tab on the File menu.
2. Click the Advanced tab.
3. Click AutoArchive Settings.
4. Click to select the AutoArchive Every check box, and then type a number in the Days box to specify how frequently the AutoArchive process runs.
5. If you want to be notified before the items are archived, click to select the Prompt Before AutoArchive check box.
6. In the Default archive file box, type a file name for the archived items to be transferred to, or click Browse to select from a list.
7. Click OK two times.

For Outlook 2007 and Outlook 2003 Users:

1. On the Tools menu, click Options, and then click the Other tab.
2. Click AutoArchive.
3. Click to select the AutoArchive Every check box, and then specify how frequently the AutoArchive process will run by typing a number in the days box.
4. If you want to be notified before the items are archived, click to select the Prompt Before AutoArchive check box.
5. In the Default archive file box, type a file name for the archived items to be transferred to, or click Browse to select from a list.
6. Click OK two times.

Now that you have turned on the AutoArchive feature, you must set the AutoArchive properties for each folder.

How to Set the AutoArchive Properties for a Folder

For Outlook 2010 Users:

Method 1:

1. Select the folder that you want to AutoArchive.
2. Click the Folder tab, and then click AutoArchive Settings.

Method 2:

1. Right-click the folder that you want to AutoArchive, and then click Properties.
2. Click the AutoArchive tab.
3. To set the AutoArchive properties for this folder, click to select the Clean out items older than check box.
4. To specify when the items must be automatically transferred to your archive file, type a number in the Months box.
5. To specify a file for the archived items to be transferred to, click Move old items to.
6. In the Move old items to box, type a file name for the archived items, or click Browse to select from a list, and then click OK.

For Outlook 2007 and Outlook 2003 Users:

1. In the Folder List, right-click the folder that you want to AutoArchive, and then click Properties.
2. Click the AutoArchive tab.
3. To set the AutoArchive properties for this folder, click to select Clean out items older than.
4. To specify when the items must be automatically transferred to your archive file, type a number in the Months box.
5. To specify a file for the archived items to be transferred to, click Move old items to.
6. In the Move old items to box, type a file name for the archived items, or click Browse to select from a list, and then click OK.

Default Password NETGEAR – N600 Dual Band Wireless-N Router with USB

Posted on 20. Jul, 2011 by clark in Computer Repair, Knowledgebase

Default Password NETGEAR – N600 Dual Band Wireless-N Router with USB

For security reasons, the router has its own user name and password. When prompted, enter

admin for the router user name and password for the router password, both in lowercase

letters.

Default Password Cisco – Linksys E4200 Wireless-N Router

Posted on 20. Jul, 2011 by clark in Computer Repair, Knowledgebase

Default Password Cisco – Linksys E4200 Wireless-N Router with 4-Port Ethernet Switch

default username: admin

default password: admin

Burning a CD with NERO 6

Posted on 27. May, 2011 by clark in Computer Repair, Knowledgebase, Tools

Burning a CD with NERO 

1. Open Nero Smartstart program
2. Mouse over the Data option
3. Select make a Data CD
4. Click the add butoon
5. Under the location section select My Documents
6. Select Plan Doc CD folder and click add
7. Click Next
8. Make sure the Current Recorder is set to E:
9. Name the disc whatever you want
10. Click Burn

Samsung Optical Disk Drive Software Website

Posted on 27. May, 2011 by clark in Computer Repair, Knowledgebase, Tools

Samsung Optical Disk Drive Software Website

Firmware and manuals downloads.

samsungodd.com

XP Internet Security Removal

Posted on 07. May, 2011 by clark in Computer Repair, Knowledgebase

How to remove XP Internet Security computer infection

1. Start windows in safe mode with networking
2. Reset proxy server settings in Internet options (if needed)
3. Run mbam with update and full scan option
4. Remove all infection

These instructions are intended to be used by a
qualified computer service professional.

Problem: Windown 7 logs on users with temp profile

Posted on 22. Apr, 2011 by clark in Computer Repair, Knowledgebase

Problem: Windown 7 logs on users with temp profile

Solution: Fix the User Account Profile

To do this, follow the steps below:

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly.

In Start Search (Windows Vista) or Search programs and files (Windows 7) area, type in regedit, and press Enter.

If prompted by UAC, click Continue (Windows Vista) or Yes (Windows 7).

In Registry Editor, go to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

In the left pane, look for the folder name starting with S-1-5 (SID key) followed by a long number. then click each folder and locate ProfileImagePath from the right pane, double click to verify that this is the user account profile that has the error.

If you have tow folders starting with S-1-5 followed by same long nubmers and one of them ended with .bak. Change the .bak folder to normal one. To do this, follow the steps below:

Right click the folder without .bak and choose Rename. Then add .ba at the end of the folder name.

Right click the folder with .bak and choose Rename. Then remove .bak at the end of the folder name.

Right click the folder with .ba and choose Rename. Then change the .ba to .bak at the end of the folder name.

If you have only one folder starting with S-1-5 followed by a long numbers and ended with .bak. Right click the folder and choose Rename. Then remove .bak at the end of the folder name.

Choose the folder without .bak, in the right pane, double click RefCount and type 0 and then click OK.

Choose the folder without .bak, in the right pane, double click State and type 0 and then click OK.

Close Registry Editor.

Restart the computer.

Log on again with your account.

How do I uninstall internet explorer 9? ie9

Posted on 21. Apr, 2011 by clark in Computer Repair, Knowledgebase

To uninstall Internet Explorer
The following instructions apply to both Windows 7 and Windows Vista.

1.Click the Start button , type Programs and Features in the search box, and then click View installed updates in the left pane.

2.Under Uninstall an update, scroll down to the Microsoft Windows section.

3.Right-click Windows Internet Explorer 9, click Uninstall, and then, when prompted, click Yes.

4.Click one of the following:

•Restart now (to finish the process of uninstalling Internet Explorer 9, and restore the previous version of Internet Explorer).

•Restart later (to wait until you shut down or restart your computer).

Note
After you uninstall Internet Explorer 9, the previously installed version of Internet Explorer will be available on your computer. It is not necessary to reinstall.

Â

antivirus protection trial removal

Posted on 20. Apr, 2011 by clark in Computer Repair, Knowledgebase

How to remove Antivirus Protection Trial computer infection

1. Start windows in safe mode with networking
2. Reset proxy server settings in Internet options (if needed)
3. Run mbam with update and full scan option
4. Remove all infection

These instructions are intended to be used by a
qualified computer service professional.

Excel 2010 says the file is corrupt and won’t open

Posted on 16. Apr, 2011 by clark in Computer Repair, Knowledgebase

Excel 2010 says the file is corrupt and won’t open.

In Microsoft Excel:

Click File, Options, select Trust Center

Click the button for Trust Center Settings

Select Protected View

Uncheck the Box for Enable attachments for Outlook file attachments

Uncheck the Box for Enable protected view for files origionating from the internet

Missing Computer Restore Disc?

Posted on 15. Apr, 2011 by clark in Computer Repair, Knowledgebase

Missing Computer Restore Disc?

Most manufacturer’s require YOU to create the computer restore discs for your computer.  And MOST people don’t do this.  So you’ll need to contact the manufacturer to get the computer restore disc for your system. 

You will need to have your serial and model numbers available when you order computer restore discs. That information is generally located on the bottom or back of your computer. Note: If requesting a computer restore disc from Dell, you’ll need the Service Tag and Express Service Codes, which are located on the bottom or back of your computer.

• Acer 1-866-539-3901
• Apple 1-800-APL-CARE (275-2273)
• Asus 1-888-678-3688 or 510-739-3777
• Dell 1-800-624-9896
• eMachines 1-866-539-3901
• Gateway 1-866-539-3901
• HP 1-800-474-6836
• Lenovo/IBM 1-800-426-7378
• Sony 1-800-488-7669
• Toshiba 1-800-457-7777

 

Outlook data file cannot be accessed – error (0×8004010F)

Posted on 13. Apr, 2011 by clark in Computer Repair, Knowledgebase

Error Outlook data file cannot be accessed – error (0×8004010F)

Open the email settings and check that the default delivery fold and file are valid.

Open Account Settings

Select the Email tab

At the bottom The setting Selected account delivers new messages to the following location: should be set to your current PST file.  If no folder is displayed click the Change Folder button and select your PST file.

>

How to remove MS Removal Tool computer infection

Posted on 07. Apr, 2011 by clark in Computer Repair, Knowledgebase

How to remove MS Removal Tool computer infection

1. Start windows in safe mode with networking
2. Reset proxy server settings in Internet options (if needed)
3. Run rkill (if needed)
4. Run mbam with update and full scan option
5. Remove all infection
6. Reset hosts file in c:\windows\system32\drivers\etc\hosts to default and reboot

 

These instructions are intended to be used by a qualified computer service professional.

 

default ip address for the D-link DGL-4500

Posted on 05. Apr, 2011 by clark in Computer Repair, Knowledgebase

The factory default ip address for the D-link DGL-4500 router is:





default ip address – 192.168.0.1

Hackers know these defaults and may try to use them to access your wireless device and change your network settings. To prevent any unauthorized changes, customize the device’s password.

Netgear WNDR3700 default password

Posted on 05. Apr, 2011 by clark in Computer Repair, Knowledgebase

The factory default password for the Netgear WNDR3700 router is:





default username = admin

default password = password

Hackers know these defaults and may try to use them to access your wireless device and change your network settings. To prevent any unauthorized changes, customize the device’s password.

Problem: Outlook 2010 Autocorrect not working

Posted on 15. Mar, 2011 by clark in Computer Repair, Knowledgebase

Problem: The autocorrect is not working when composing messages in Outlook. Outlook version is 2010, however the Office version is 2007. The autocorrect in Word is functioning properly.

Solution: Locate Winword.exe in this directory:

C:\Program Files\Microsoft Office\Office12\

Copy winword.exe to the C:\Program Files\Microsoft Office\Office14

Windows 7 Professional System Image Instructions

Posted on 07. Mar, 2011 by clark in Computer Repair, Knowledgebase

Windows 7 Professional System Images to DVD Instructions

 

To back up your programs, system settings, and files to DVD

1. Open Backup and Restore by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Backup and Restore.
2. In the left pane, click Create a system image, and then follow the steps in the wizard.  If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Select the bullet next to On one or more DVD’s.  Click Next.
4. Leave the defaults checked.  Click Next.
5. Click Start Backup.

Delete an Address from the Outlook Auto-Complete List or NK2 file

Posted on 29. Nov, 2010 by clark in Computer Repair, Knowledgebase

 

To remove a name or email address from Outlook’s auto-complete list or NK2 file:

1. Create a new email message in Outlook
2. Type the name or address you want to remove
3. Use the down arrow key to highlight the undesired entry
4. Press the Del key

Word 2003 Mail Merge Instructions

Posted on 29. Nov, 2010 by clark in Computer Repair, Knowledgebase

Adding a owner/manager to the document.

Open word
Open Mail Merge List
To add a new person click in the last entry and last field (postal code) and click tab.
Save the Mail Merge List

Modify the Letter
Open Word
Click file and open.
Open the Letter document.
Click on tools and then mail merge.
Under step 3 click on the Merge Button.

Instructions for RAID Array problems

Posted on 28. Oct, 2010 by clark in Computer Repair, Knowledgebase

Open the Intel Matrix Storage Console

From the View menu, select ‘Advanced Mode’ to see a detailed view of device storage information.

Left Click on the Volume0 in the left window and if the status display is not ‘Normal’ in the information pane (right window).  Then proceed with the Verification and Restore process.

Right click on the Volume0 in the device pane.  Left click on verify and repair volume data.

The RAID volume status will display as ‘Rebuilding: % complete’ in the right window when the RAID volume is selected.

After the RAID volume rebuilding is complete, the status shows as ‘Normal’.

How to clear your cookies in Internet Explorer

Posted on 28. Oct, 2010 by clark in Computer Repair, Knowledgebase

Open internet explorer.

Left Click on Tools at the right side of the window.

Left Click on Internet Options.

On the General Tab click the delete button.

Left the default boxes checked.

Left Click on the delete button.

LaunchEmptyResponse error yahoo mail

Posted on 14. Sep, 2010 by clark in Computer Repair, Knowledgebase

LaunchEmptyResponse error yahoo mail

Customer was getting LaunchEmptyResponse error every time they log into yahoo mail.  I changed the yahoo password and the problem seemed to go away.

how to remove my security shield

Posted on 09. Sep, 2010 by clark in Computer Repair, Knowledgebase

how to remove my security shield

1. Run rkill.com
2. Install Malwarebytes’ Anti-Malware and run a full scan.
3. Remove the found infections.
4. Run a command windows, CMD and type the following:
   cacls c:\windows\system32\drivers\etc\hosts /G everyone:f
5. Press enter.
6. Type the following:
   attrib -s -h -r c:\windows\system32\drivers\etc\hosts
7. Press enter.
8. Delete the C:\Windows\System32\Drivers\etc\HOSTS file.
9. Open notepad and paste test below into file named hosts located in the same directory.
   # Copyright (c) 1993-1999 Microsoft Corp.
   #
   # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
   #
   # This file contains the mappings of IP addresses to host names. Each
   # entry should be kept on an individual line. The IP address should
   # be placed in the first column followed by the corresponding host name.
   # The IP address and the host name should be separated by at least one
   # space.
   #
   # Additionally, comments (such as these) may be inserted on individual
   # lines or following the machine name denoted by a ‘#’ symbol.
   #
   # For example:
   #
   #      102.54.94.97     rhino.acme.com          # source server
   #       38.25.63.10     x.acme.com              # x client host127.0.0.1       localhost

 

5. Make sure to update the computer with the latest windows updates.

Open Internet Explorer

1. Click Tools
2. Internet Options
3. Click connections tab and then the lan settings button
4. Uncheck all boxes
5. Click apply and ok
6. reboot
7. run quick scan again to make sure there are no infections

Remote Computer Support

Posted on 28. Aug, 2010 by clark in Company News, Computer Repair, Knowledgebase

Have you lost important files or photos? Relax, we can help you.

We are happy to introduce Boot Networks Remote Support Services. Now you can get live expert help. Don’t worry about solving PC problems on your own. Our computer and security experts will work with you to figure out what’s wrong. They can connect to your PC remotely and fix it as you watch!

Click Here

Boot Networks Remote Computer Support

Word 2003 Hyperlinks to Mapped Drive, or UNC causing a problem

Posted on 17. Aug, 2010 by clark in Computer Repair, Knowledgebase

Word 2003 Hyperlinks to Mapped Drive, or UNC causing a problem

The end user was getting a message on the word 2003 status bar “running virus scan” every time they would open a Word document.  Word would not open the document it would eventually crash.

My Solution

Ran regedit:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Options

New-Dword

Name: Volume

Value: 2

(NOTE: VALUE: 1 ALSO WORKED)

I added this registry entry to all version of word installed in the registry.

Computer Repair Oceanside

Posted on 13. Aug, 2010 by clark in Company News, Computer Repair, Knowledgebase

Computer Repair Oceanside

We provide help with computers, networks and other general technology support. We work with home users, small businesses and some large businesses.  Our computer repair technicians care.

Click here

or

Call us today at:

(760) 444-0849

Oceanside Computer Repair

ftp connections keep dropping

Posted on 30. Jul, 2010 by clark in Computer Repair, Knowledgebase

ftp connections keep dropping

Try disabling passive mode (PASV) connections in your FTP program.

hp 4550 not printing color with windows vista x64

Posted on 29. Jul, 2010 by clark in Computer Repair, Knowledgebase

hp 4550 not printing color with windows vista x64

When to the Printers icon in control panel.

Opened printer properties and selected device settings tab. 

At bottom set device type from auto detect to color.

Camp Pendleton Computer Repair

Posted on 15. Jul, 2010 by clark in Company News, Computer Repair, Knowledgebase

Camp Pendleton Computer Repair

Boot Networks offers computer repair services in Camp Pendleton Marine Corps Base in Southern California.

The first hour is $165.00 and each additional hour $125.00.

Click here for more information

scanost.exe file location windows vista32

Posted on 15. Jul, 2010 by clark in Computer Repair, Knowledgebase

Microsoft Outlook 2007 scanost.exe file location windows vista32

c:\program files\microsoft office\Office12\scanost.exe

scanpst.exe file location windows vista

Posted on 15. Jul, 2010 by clark in Computer Repair, Knowledgebase

scanpst.exe file location windows vista

c:\program files\microsoft office\Office12\scanpst.exe

No sound on internet explorer 8

Posted on 15. Jul, 2010 by clark in Computer Repair, Knowledgebase

No sound on internet explorer 8

A dell computer had sound with Media Player but not Internet Explorer.  Restoring the computer using system restore to a date where the audio worked fixed the problem.

How to remove AV Security Suite

Posted on 10. Jul, 2010 by clark in Computer Repair, Knowledgebase

How to remove AV Security Suite

This website has been reported as unsafe
We recommend that you do not continue to this website. This website has been reported to Microsoft for containing threats to your computer that might reveal personal or financial information.

Windows Security alert
Application cannot be executed. The file mbam.exe is infected.
Do you want to active your antivirus software now?

Spyware Alert
Application infected! The file rundll32.exe is infected. Do you want to ALLOW this application now?

 

1. Reboot your computer using Safe Mode (F8).
2. Run rkill.com
3. Install Malwarebytes’ Anti-Malware and run a full scan.
4. Remove the found infections.
5. Make sure to update the computer with the latest windows updates.
6. Open Internet Explorer
7. Click Tools
8. Internet Options
9. Click connections tab and then the lan settings button
10. Uncheck all boxes
11. Click apply and ok
12. reboot
13. run quick scan again to make sure there are no infections

Computer Repair La Mesa

Posted on 10. Jul, 2010 by clark in Company News, Computer Repair

Computer Repair La Mesa

Customer called complaining of virus infection from a fake facebook email they recieved on their yahoo email account.  Customer was not able to browse with internet explorer, getting viagra popups and blue screen error messages.  Removed virus infections, updated, scanned for changed system files and replaced.  Customized user settings.

 

Windows 6.0.6002 Service Pack 2 (Safe Mode)

Internet Explorer 7.0.6002.18005

7/10/2010 12:15:26 PM

mbam-log-2010-07-10 (12-15-26).txt

Scan type: Full scan (C:\|E:\|)

Objects scanned: 220416

Time elapsed: 23 minute(s), 23 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 2

Registry Values Infected: 1

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 1

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\avsuite (Rogue.AntivirusSuite) -> Removed

HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Removed

Registry Values Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\jhircqgm (Rogue.AntivirusSuite.Gen) -> Removed

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\Users\jessica\AppData\Local\bbkiqxgyf\uwfrrjhtssd.exe (Rogue.AntivirusSuite.Gen) -> Removed

Application cannot be executed. The file rundll32.exe is infected

Posted on 28. Jun, 2010 by clark in Computer Repair, Knowledgebase

Have you received the following error message?

Application cannot be executed. The file rundll32.exe is infected.

Remove instructions to remove AV Security Suite Malware are here

or give Boot Networks a call at (760)444-0849

Computer Network Services-PS-Power Supply Replacement

Posted on 22. Jun, 2010 by clark in Company News, Computer Repair

Computer Network Services-PS-Power Supply Replacement

Manufacturer:HEWLETT PACKARD ! Model#:M9402F ! Serial#:3CR8381K74 ! POWER SUPPLY REPLACEMENT

Microsoft Office – You have not entered a valid product key

Posted on 22. Jun, 2010 by clark in Computer Repair, Knowledgebase

The following resolutions apply to the Microsoft Office 2007 and the Microsoft Office 2003 suite.

Method 1

If you installed a Microsoft Office 2007 suite from a retail box that you purchased from a retail store, then open Control Panel. Then, open Add or Remove Programs or Programs and Features and verify if there is another copy of an Office 2007 suite installed in addition to the suite you have already installed.

Preinstalled Office 2007 trial suites frequently conflict with the product key validation process. If you see a copy of Office 2007 suite installed, such as a trial version or a version labeled “2007 Microsoft Office system”, then uninstall that suite and the Office Activation Assistant. Then, enter the product key again when you are prompted.

NoteYou do not need to uninstall Office Activation Assistant if this item is not displayed in Add or Remove Programs or Programs and Features.

Method 2

The 25-digit product key that you found on a sticker on the bottom of your laptop or on your desktop case is not the correct key. This key is the product key for Windows and not for the Office 2007 suite. The correct product key for the Office 2007 suite will be in one of the following locations:

Inside the retail Office 2007 box if you purchased your product from a retail store.

In an e-mail message from the online Web site where you purchased the Office 2007 suite.

On a sticker located on the outside of the CD case.

Rancho Santa Fe Computer Repair

Posted on 22. Jun, 2010 by clark in Computer Repair

Boot Networks offers Rancho Santa Fe Computer Repair Services

If you are in the city of Rancho Santa Fe and need computer repair give us a call today at 760-444-0849

Oceanside Computer Repair

Posted on 19. Jun, 2010 by clark in Company News, Computer Repair

Boot Networks

Oceanside Computer Repair Services

Oceanside Computer Repair

Give us a call today at (760)444-0849

HP Desktop Warranty Repair

Posted on 19. Jun, 2010 by clark in Company News, Computer Repair, Knowledgebase

HP Desktop Warranty Repair – Hard Drive Replacement

• Service Category 1: Information Technology :: PC Desktop :: Complete System :: Diagnose & Repair
• Operating system: Windows 7
• Model: NY644AA

- Diag Note: HDD – SMART OR IMMINENT FAILURE ERROR , STR: HDD DEFECTIVE. FAILS BIOS SELF TEST. ERROR CODE: VALUE 7 – READ ELEMENT FAILED. ERROR CODE: BIOHD-8 PW: NA EPP: NA ACC: NA

- HP Reference #: BHA926

Replaced hard drive with pre-imaged drive from HP and booted to windows and tested for the customer.

Carlsbad Computer Repair

Posted on 19. Jun, 2010 by clark in Computer Repair

Boot Networks

Carlsbad Computer Repair Service

 

Call us today for an estimate: 760-444-0849

HP PAVILION DESKTOP PC P6142P WINDOWS 7 PROBLEM

Posted on 18. Jun, 2010 by clark in Computer Repair

NP218AA – HP PAVILION DESKTOP PC P6142P

I came across a customer having a problem with their NP218AA – HP PAVILION DESKTOP PC P6142P booting up to Windows 7 Ultimate after upgrading.  It turned out the problem was that a black screen would come up after the loading windows screen.  The screen would stay dark and according to the customer it wouldn’t come on for four hours.  The computer was actually booting up, just no display.  When the computer was turned on and booted if I turned the monitor off and on the screen would actually come up.  But you had to do this everytime, not a good solution.  I ended up turning off the aero interface and going to Windows Basic Display.  Upon looking further I also noticed that the display adapter was showing 2 monitors installed.  This was incorrect.  There was only 1 HP monitor installed.  Windows was actually trying to display the video to a monitor that didn’t exist.  I disable the incorrect 2nd HP monitor and the problem went away.

Windows 7 Update error 80072f8f

Posted on 18. Jun, 2010 by clark in Computer Repair

Windows 7 Update error 80072f8f

If you receive Windows Update error 80072f8f while checking for updates check your computers date and time.  If it is not set correctly then set it to the correct date and time and try checking for updates again.